Insurers Hotline Pty Ltd PO Box 342
Toowong Qld 4066
ABN 61 003 617 909, AFS Licence 241411 Hotline
MS M B
6 XXXXXX
KURABY OLD 4112
Dear MS B
25/07/2007
Claim Number . 111393xxxx-01
Incident Date . 22/07/2007
Thank you for contacting as and lodging your claim. We understand the inconvenience an incident of this nature can cause and with your assistance we will process your claim promptly.
Based on the information you have provided, the excess for this claim is $400.00 and your Rating will be affected as a result. Please refer to your policy documents for more details.
As advised we require you to provide documentation, as follows: CONFIRMATION OF POLICE REPORT DETAILS PHOTOCOPY OF THE DRIVERS LICENCE FOR MS M B DRIVING HISTORY FOR MS M B
ANY CORRESPONDENCE FROM THE OTHER PARTY THIRD PARTY DETAILS To help us assess your claim promptly, we require the documents to be faxed to us on 07 3377 8866. Please ensure that your claim number (111393XXXX-01) is clearly written on each page of each document.
Alternatively you can mail your documents, with your claim number clearly marked to:PO Box 342
TOOWONG OLD 4066
To avoid any delays in the processing and authorisation of your claim, these documents should all be sent together, within 3 working days from claim lodgement.
Should you or a repairer need to forward photographic images of your vehicle, our email address is mail.robot@insurershotline.com.au. In the subject line of this email please type 'Claim 111393XXXX-O1'.
Our Claims department will contact you at regular intervals to ensure you are kept up to date with the progress of your claim. We look forward to finalising your claim at the earliest possible opportunity.
Yours sincerely,
