__________________________________
Hotline Insurers Hotline Pty Ltd PO Box 342
Toowong Qld 4066
ABN 61 003 617 909, AFS Licence 241411 22 November 2007
Mr Gordon Clement
28 XXXXXX
MT GRAVATT QLD 4122 Dear Mr Clement
Claim Number: 111393XXXX-01
Date of Loss: 20 March 2007
Vehicle: 2005 Toyota Camry Sportivo (XX6 IMX)
Policy Commenced: 26 February 2007 (Term 2)
Dear Mr Clement
I refer to your letter dated 16 November 2007 and our final decision letter dated 12 October 2007.
I apologise for the error in dates in respect of our previous ex-gratia offer of $300.00. Please be advised we are again prepared to offer $300.00 purely on an ex-gratia basis in respect to this matter. This offer is made on the following basis:
1. Ms B agrees that this agreement may be pleaded as a bar to any actions, claims or legal proceedings you may bring in respect of this claim, and
2.Ms B agrees that this agreement is not an admission of liability by Insurers Hotline or the insurer [Auto and General Insurance Company Limited] in respect of this claim.
This offer is made on a without prejudice basis and will lapse unless accepted within seven (7) days of the date of this letter. To accept this offer please sign and date the enclosed copy and either,
• fax it to Insurers Hotline's Internal Dispute Resolution Department on (07) 3371 8821, or
• post it to Insurers Hotline Internal Disputes Resolution Department, PO Box 342, Toowong QLD, 4066.
On acceptance of this offer we will forward our cheque in the amount of $300.00 to Ms B in full and final settlement of this matter.
Should you now wish to have the matter resolved externally please refer to our previous directions in relation to the Insurance Ombudsman Service (IOS) and the relevant Terms of Reference.
Alternatively should you wish to issue proceedings against us our solicitor Heiser Bayly & Mortensen (HBM) have been instructed to accept service on our behalf. The address for service is:
Heiser Bayly & Mortensen Toowong Tower
Lever 4
9 Sherwood Road
TOOWONG QLD 4066
Should you wish to discuss this matter further please do not hesitate contact me directly on 07 3377 8931.
Yours sincerely,
B H
Disputes Resolution Officer Insurer's Hotline
To accept this offer please complete the following:
Dated this ................. day of............................. 2007.
Signed.......................................
Full name...................................
Date Acceptance received .......................(office use only) (B 111393XXXXXX
